Refund Policy

At Stado Apparels, we are committed to ensuring that you are satisfied with your purchase. If, for any reason, you are not completely happy with your order, we offer a straightforward refund policy to make the process as smooth as possible.

1. Eligibility for Refunds

To be eligible for a refund, please ensure that the following conditions are met:

• The item(s) must be returned within [X] days of receiving your order.
• The item(s) must be unused, unwashed, and in the same condition as when you received them.
• The item(s) must be in their original packaging with all tags attached.
• Proof of purchase, such as an order confirmation or receipt, must be provided.

2. Non-Refundable Items

The following items are non-refundable:

• Gift cards or promotional items.
• Items purchased on sale or during promotional events.
• Customized or tailored products, unless they are defective or damaged upon arrival.

3. How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact our customer support team at info@stadoapparels.com with your order number and reason for the return.
2. We will provide you with instructions on how to return the item(s) to our warehouse.
3. Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund request.

4. Shipping Costs

• Return Shipping: Customers are responsible for covering the cost of return shipping unless the item is defective or the return is due to an error on our part.

• Refund of Shipping Charges: Original shipping charges are non-refundable unless the return is due to a mistake on our part, such as sending the wrong item or a damaged product.

5. Processing of Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If approved, the refund will be processed and automatically applied to your original method of payment within [X] business days.

Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

6. Late or Missing Refunds

If you haven’t received a refund within the specified time frame, please:

1. Check your bank account or credit card statement again.
2. Contact your credit card company or bank, as it may take some time before the refund is officially posted.
3. If you have done the above and still have not received your refund, please contact us at info@stadoapparels.com, and we will assist you further.

7. Exchanges

We only replace items if they are defective, damaged, or the wrong size was sent. If you need to exchange an item, please contact us at info@stadoapparels.com with your order details.

8. Contact Us

For any questions or concerns regarding this Refund Policy, feel free to reach out to our customer support team at:

Stado Apparels
Email: info@stadoapparels.com